{"id":551,"date":"2023-12-07T15:26:23","date_gmt":"2023-12-07T15:26:23","guid":{"rendered":"http:\/\/onecinema.de\/?page_id=551"},"modified":"2026-01-15T15:04:17","modified_gmt":"2026-01-15T14:04:17","slug":"support","status":"publish","type":"page","link":"https:\/\/onecinema.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"551\" class=\"elementor elementor-551\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64ba9af e-con-full e-flex e-con e-parent\" data-id=\"64ba9af\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c4ab16 elementor--v-position-bottom customheader elementor--h-position-center elementor-widget elementor-widget-slides\" data-id=\"8c4ab16\" data-element_type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;none&quot;,&quot;transition&quot;:&quot;fade&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-5413e33 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"onecinema-header-master-1920x1080-support\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Focus on<br>Customer Service.<\/div><div class=\"elementor-slide-description\"><p>\u00a0\u00a0<\/p><\/div><a href=\"https:\/\/onecinema.de\/en\/news\/\" class=\"elementor-button elementor-slide-button elementor-size-sm\">What's New?<\/a><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e82a50a e-flex e-con-boxed e-con e-parent\" data-id=\"e82a50a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b9f642 elementor-widget elementor-widget-spacer\" data-id=\"5b9f642\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d275e1b e-flex e-con-boxed e-con e-parent\" data-id=\"d275e1b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ce9d53e e-con-full e-flex e-con e-child\" data-id=\"ce9d53e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c3b5f0 elementor-widget elementor-widget-heading\" data-id=\"9c3b5f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Our Support for Your Success!<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7b0c70 elementor-widget elementor-widget-text-editor\" data-id=\"d7b0c70\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The benefit of a software solution for your cinema depends not only on the performance of the software, but also on fast, straightforward and competent support. Your signature on the offer and the successful installation of the software is not enough for us. We want to be there for you even after the installation and provide you with advice and practical support in your everyday work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-724d1a7 e-con-full e-flex e-con e-child\" data-id=\"724d1a7\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42462dc e-flex e-con-boxed e-con e-parent\" data-id=\"42462dc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fc1012 elementor-widget elementor-widget-spacer\" data-id=\"3fc1012\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5fe9eb1 e-flex e-con-boxed e-con e-parent\" data-id=\"5fe9eb1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c534514 e-con-full e-flex e-con e-child\" data-id=\"c534514\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cccfe90 elementor-widget elementor-widget-image\" data-id=\"cccfe90\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"97\" height=\"97\" src=\"https:\/\/onecinema.de\/wp-content\/uploads\/2023\/12\/email.png\" class=\"attachment-large size-large wp-image-559\" alt=\"\" srcset=\"https:\/\/onecinema.de\/wp-content\/uploads\/2023\/12\/email.png 97w, https:\/\/onecinema.de\/wp-content\/uploads\/2023\/12\/email-12x12.png 12w\" sizes=\"(max-width: 97px) 100vw, 97px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c97ee1 elementor-widget elementor-widget-heading\" data-id=\"8c97ee1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Email<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-943d9e0 elementor-widget elementor-widget-text-editor\" data-id=\"943d9e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All OneCinema customers can reach our support by email. The fastest way to reach us is a phone call exclusively available for customers of OneCinema Premium Support.<br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25d2a74 elementor-widget elementor-widget-button\" data-id=\"25d2a74\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:%20support@onecinema.de\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get in Touch with us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a840f9d e-con-full e-flex e-con e-child\" data-id=\"a840f9d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af6236c elementor-widget elementor-widget-image\" data-id=\"af6236c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/onecinema.de\/wp-content\/uploads\/2023\/12\/phone.png\" class=\"attachment-large size-large wp-image-560\" alt=\"\" srcset=\"https:\/\/onecinema.de\/wp-content\/uploads\/2023\/12\/phone.png 96w, https:\/\/onecinema.de\/wp-content\/uploads\/2023\/12\/phone-12x12.png 12w\" sizes=\"(max-width: 96px) 100vw, 96px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b1ff6f elementor-widget elementor-widget-heading\" data-id=\"7b1ff6f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Phone<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-957b608 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"957b608\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Are you an OneCinema Premium Support customer? Then you can reach us by email or 7 days a week from 10 a.m. to 10 p.m. (Berlin Time) by phone.\u00a0<br \/>After 6 p.m. and on weekends, the emergency service is there for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99aaa6e elementor-widget elementor-widget-button\" data-id=\"99aaa6e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:%20%20+49%209324%2088%2099%2089%207\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Call us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41a8ac8 e-con-full e-flex e-con e-child\" data-id=\"41a8ac8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c37d76 elementor-widget elementor-widget-image\" data-id=\"6c37d76\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"97\" height=\"97\" src=\"https:\/\/onecinema.de\/wp-content\/uploads\/2023\/12\/help-circle-contained.png\" class=\"attachment-large size-large wp-image-562\" alt=\"\" srcset=\"https:\/\/onecinema.de\/wp-content\/uploads\/2023\/12\/help-circle-contained.png 97w, https:\/\/onecinema.de\/wp-content\/uploads\/2023\/12\/help-circle-contained-12x12.png 12w\" sizes=\"(max-width: 97px) 100vw, 97px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed29c58 elementor-widget elementor-widget-heading\" data-id=\"ed29c58\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Support Center<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c2b53d elementor-widget elementor-widget-text-editor\" data-id=\"6c2b53d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In our Support Center our customers can open support cases after registration, track the progress and download provided files.<br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d82e5d elementor-widget elementor-widget-button\" data-id=\"6d82e5d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/onecinema.atlassian.net\/servicedesk\/customer\/portals\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf67d02 e-flex e-con-boxed e-con e-parent\" data-id=\"cf67d02\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f772fef elementor-widget elementor-widget-spacer\" data-id=\"f772fef\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8361733 e-flex e-con-boxed e-con e-parent\" data-id=\"8361733\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d411eb elementor-widget elementor-widget-heading\" data-id=\"5d411eb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneCinema Premium Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f752615 elementor-widget elementor-widget-heading\" data-id=\"f752615\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Would you also like to benefit from the advantages of OneCinema Premium Support?\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00d8bb4 elementor-widget elementor-widget-text-editor\" data-id=\"00d8bb4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Support via Email and Phone<\/strong><br \/>Monday to Friday, 10 a.m. to 6 p.m. (Berlin Time)<\/p><p><strong>Emergency Hotline<\/strong><br \/>Monday to Friday, 6 p.m. to 22 p.m.<br \/>Saturday to Sunday, 10 a.m. to 22 p.m.<\/p><p><strong>Services for the local OneCinema Server<\/strong><\/p><ul><li>Cloud backup of the server database<\/li><li>Pro-active Hardware Monitoring<\/li><\/ul><p>We would be happy to explain our services to you in a personal conversation.<br \/>Do you have any questions? Do you need further information? We look forward to hearing from you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ee489c e-flex e-con-boxed e-con e-parent\" data-id=\"6ee489c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1f5eba0 e-flex e-con-boxed e-con e-child\" data-id=\"1f5eba0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a3eb64 elementor-widget elementor-widget-heading\" data-id=\"4a3eb64\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Find out more about our Premium Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-815b0da elementor-widget elementor-widget-heading\" data-id=\"815b0da\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Please do not use this form for support requests.\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f065d0 elementor-button-align-start elementor-widget elementor-widget-global elementor-global-573 elementor-widget-form\" data-id=\"4f065d0\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;N\\u00e4chster&quot;,&quot;step_previous_label&quot;:&quot;Voriger&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Neues Formular\" aria-label=\"Neues Formular\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"551\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"4f065d0\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"OneCinema\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-firma elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-firma\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCompany\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[firma]\" id=\"form-field-firma\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Company\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-Mail*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message*\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-datenschutz elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-datenschutz\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPrivacy Policy\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[datenschutz]\" id=\"form-field-datenschutz\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-datenschutz\">I hereby agree to the <a href=\"\/en\/datenschutzerklaerung\/\" target=\"_blank\">data protection<\/a> guidelines<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_52b8af5]\" id=\"form-field-field_52b8af5\" class=\"elementor-field elementor-size-sm\" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Focus onCustomer Service. \u00a0\u00a0 Was ist neu? Unsere Unterst\u00fctzung f\u00fcr Ihren Erfolg! Der Benefit einer Software-L\u00f6sungen f\u00fcr Ihr Kino h\u00e4ngt nicht nur von der Leistungsf\u00e4higkeit der Software ab, sondern auch von schnellem, unkompliziertem und kompetentem Support. Ihre Unterschrift auf dem Angebot und die erfolgreiche Installation der Software gen\u00fcgen uns nicht. Wir wollen auch nach der [&hellip;]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-551","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - OneCinema<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onecinema.de\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - OneCinema\" \/>\n<meta property=\"og:description\" content=\"Focus onCustomer Service. \u00a0\u00a0 Was ist neu? Unsere Unterst\u00fctzung f\u00fcr Ihren Erfolg! 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Wir wollen auch nach der [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onecinema.de\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"OneCinema\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-15T14:04:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onecinema.de\/wp-content\/uploads\/2023\/12\/email.png\" \/>\n\t<meta property=\"og:image:width\" content=\"97\" \/>\n\t<meta property=\"og:image:height\" content=\"97\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/onecinema.de\/support\/\",\"url\":\"https:\/\/onecinema.de\/support\/\",\"name\":\"Support - OneCinema\",\"isPartOf\":{\"@id\":\"https:\/\/onecinema.de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/onecinema.de\/support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/onecinema.de\/support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/onecinema.de\/wp-content\/uploads\/2023\/12\/email.png\",\"datePublished\":\"2023-12-07T15:26:23+00:00\",\"dateModified\":\"2026-01-15T14:04:17+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/onecinema.de\/support\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/onecinema.de\/support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/onecinema.de\/support\/#primaryimage\",\"url\":\"https:\/\/onecinema.de\/wp-content\/uploads\/2023\/12\/email.png\",\"contentUrl\":\"https:\/\/onecinema.de\/wp-content\/uploads\/2023\/12\/email.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/onecinema.de\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/onecinema.de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/onecinema.de\/#website\",\"url\":\"https:\/\/onecinema.de\/\",\"name\":\"OneCinema\",\"description\":\"Focus on Entertainment\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/onecinema.de\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support - OneCinema","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onecinema.de\/en\/support\/","og_locale":"en_US","og_type":"article","og_title":"Support - OneCinema","og_description":"Focus onCustomer Service. \u00a0\u00a0 Was ist neu? 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