Focus on
Customer Service.

Eikona Cinema goes global
and operates under OneCinema.

What's New?

Our Support for Your Success!

The benefit of a software solution for your cinema depends not only on the performance of the software, but also on fast, straightforward and competent support. Your signature on the offer and the successful installation of the software is not enough for us. We want to be there for you even after the installation and provide you with advice and practical support in your everyday work.


All OneCinema customers can reach our support by email. The fastest way to reach us is a phone call exclusively available for customers of OneCinema Premium Support.


Are you an OneCinema Premium Support customer? Then you can reach us by email or 7 days a week from 10 a.m. to 10 p.m. (Berlin Time) by phone.
Please have your Support PIN at hand. After 6 p.m. and on weekends, the emergency service is there for you.

Support Center

In our Support Center our customers can open support cases after registration, track the progress and download provided files.

OneCinema Premium Support

Would you also like to benefit from the advantages of OneCinema Premium Support?

Support via Email and Phone
Monday to Friday, 10 a.m. to 6 p.m. (Berlin Time)

Emergency Hotline
Monday to Friday, 6 p.m. to 22 p.m.
Saturday to Sunday, 10 a.m. to 22 p.m.

Services for the local OneCinema Server
– Cloud backup of the server database
– Pro-active Hardware Monitoring

We would be happy to explain our services to you in a personal conversation.
Do you have any questions? Do you need further information? We look forward to hearing from you.

Find out more about our Premium Support

Please do not use this form for support requests.